Privacy Policy

Lotus Diagnostics ("Lotus", "we", "our", "us") is committed to protecting the privacy of its users (referred to as "you", "your"). This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website (lotuspathlab.in), WhatsApp booking services, or visit our laboratory at Shop 5, Chandresh Apartment, Devidas Rd, Borivali West, Mumbai 400103. By using our services, you agree to the terms of this Privacy Policy.

We collect the following types of information: • Personal Information: Name, phone number, email address, age, gender, and residential address for sample collection. • Medical Information: Prescription details, test requests, medical history (if provided), and laboratory test results. • Payment Information: Transaction details for payment processing (we do not store credit/debit card numbers). • Communication Records: WhatsApp messages, phone call logs, and emails related to your bookings and inquiries. • Device Information: Browser type, IP address, and device identifiers when you access our website.

Your information is used for the following purposes: • To process and fulfill your test bookings and home sample collection requests. • To generate, verify, and deliver your laboratory reports via WhatsApp, email, or in-person. • To contact you regarding appointments, report delivery, and follow-up communications. • To share reports with your treating doctor (only with your explicit consent). • To improve our services and respond to your feedback or complaints. • To comply with legal and regulatory requirements under Indian healthcare laws. • For internal quality assurance and accreditation purposes (ISO 15189).

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances: • With your treating physician or healthcare provider (with your consent) for continuity of care. • With statutory authorities, government health departments, or regulatory bodies as required by law. • In response to court orders, legal processes, or to defend against legal claims. • With our authorized staff and laboratory personnel (Dr. Janhvi Ahuja and team) for processing your tests. • With third-party service providers (SMS/WhatsApp gateway, email services) for communication purposes only.

We implement appropriate technical and organizational measures to protect your personal and medical information: • Secure storage of physical and digital records. • Access controls limiting data access to authorized personnel only. • Encrypted communication channels for sharing sensitive reports. • Regular security assessments and compliance with data handling standards. • Digital report archival maintained securely for 7+ years as per medical record retention guidelines.

We retain your personal and medical information for the following periods: • Laboratory reports and medical records: 7 years (as per Indian medical record retention guidelines). • Contact information for communication: Until you request deletion or 3 years from last interaction. • Payment transaction records: As required by Indian tax and accounting laws. You may request deletion of your contact information at any time by contacting us at [email protected].

You have the right to: • Access your laboratory reports and personal information held by us. • Request correction of inaccurate personal information. • Request deletion of your contact information (subject to legal retention requirements for medical records). • Withdraw consent for marketing communications at any time. • Request that we not share your reports with third parties. To exercise these rights, contact us at +91 77770 22655 or [email protected].

Our website may use cookies and similar technologies to improve your browsing experience. These help us understand how you use our website and improve our services. You can disable cookies through your browser settings, though some website features may not function properly.

Our website may contain links to third-party websites (such as Google Maps for directions). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

For any privacy-related queries, concerns, or requests, please contact: Lotus Diagnostics Dr. Janhvi Ahuja (Lab Director) Address: Shop 5, Chandresh Apartment, Devidas Rd, opp. Shanti Darshan, Eksar Village, Borivali West, Mumbai, Maharashtra 400103 Phone: +91 77770 22655 WhatsApp: +91 77770 22655 Email: [email protected] Website: lotuspathlab.in