Question 1

Do I need to fast before blood tests?

Accepted Answer

Fasting (8–12 hours) is required for tests like lipid profile, fasting blood sugar, and some liver and kidney tests. You can drink plain water but avoid tea, coffee, juice, or any food. If you are unsure whether your test needs fasting, WhatsApp us your prescription and our team will guide you.

Question 2

How long do reports take?

Accepted Answer

Most routine tests such as CBC, thyroid profile, fasting sugar, kidney and liver profiles are ready quickly and reliably. Vitamin D, Vitamin B12, and hormone panels usually take a bit longer. Culture and sensitivity tests may take 3–5 days depending on growth. For urgent cases, we can provide reports in 2 hours. Please inform us in advance so we can prioritize processing wherever possible.

Question 3

How do I receive my reports?

Accepted Answer

You will receive your reports via WhatsApp and email in a secure PDF format. Hard copies can be collected from the lab reception or sent with your next home visit on request at no extra charge. We can also share reports directly with your doctor if you provide their contact details.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, UPI (GPay, PhonePe, Paytm), credit/debit cards, and net banking. Payment is usually collected at the time of sample collection. For senior citizens, we also allow payment after report delivery in select cases.

Question 5

Can I request a female phlebotomist?

Accepted Answer

Yes, female phlebotomists are available for home collection. Many women and senior citizens prefer this for comfort and privacy. Please mention this preference while booking so we can schedule accordingly.

Question 6

Is home collection available on Sundays and holidays?

Accepted Answer

Yes, we offer home sample collection on Sundays from 7:30 AM to 2 PM. Limited slots are available on select public holidays for essential and urgent tests. It is recommended to book at least one day in advance for weekend and holiday slots.

Question 7

Do you share reports directly with my doctor?

Accepted Answer

Yes, with your consent, we can share your laboratory reports directly with your treating physician via email or WhatsApp. This helps your doctor quickly review and advise further treatment without delay.

Question 8

Who verifies my reports at Lotus Diagnostics?

Accepted Answer

All reports are supervised by our MD pathologist, Dr Janhvi Ahuja (MD in Pathology with 18+ years of experience). Abnormal, critical, or borderline results are carefully reviewed before release to ensure clinical accuracy and patient safety. Reports can be discussed with our Pathologist on request.

Question 9

What safety measures do you follow during home collection?

Accepted Answer

Our phlebotomists follow strict infection control protocols, including hand hygiene, masks where needed, single-use needles and vacutainers, and proper biomedical waste disposal. All equipment is sanitized regularly and gloves are changed between patients.

Question 10

Can I reschedule or cancel my appointment?

Accepted Answer

Yes. You can reschedule or cancel your home collection slot up to 2 hours before the scheduled time at no extra cost. Simply send us a WhatsApp message or call the lab to change your booking.

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