Frequently Asked Questions
Everything you need to know about our services
Frequently Asked Questions
Do I need to fast before blood tests?
Fasting (8–12 hours) is required for tests like lipid profile, fasting blood sugar, and some liver and kidney tests. You can drink plain water but avoid tea, coffee, juice, or any food. If you are unsure whether your test needs fasting, WhatsApp us your prescription and our team will guide you.
How long do reports take?
Most routine tests such as CBC, thyroid profile, fasting sugar, kidney and liver profiles are ready quickly and reliably. Vitamin D, Vitamin B12, and hormone panels usually take a bit longer. Culture and sensitivity tests may take 3–5 days depending on growth. For urgent cases, we can provide reports in 2 hours. Please inform us in advance so we can prioritize processing wherever possible.
How do I receive my reports?
You will receive your reports via WhatsApp and email in a secure PDF format. Hard copies can be collected from the lab reception or sent with your next home visit on request at no extra charge. We can also share reports directly with your doctor if you provide their contact details.
What payment methods do you accept?
We accept cash, UPI (GPay, PhonePe, Paytm), credit/debit cards, and net banking. Payment is usually collected at the time of sample collection. For senior citizens, we also allow payment after report delivery in select cases.
Can I request a female phlebotomist?
Yes, female phlebotomists are available for home collection. Many women and senior citizens prefer this for comfort and privacy. Please mention this preference while booking so we can schedule accordingly.
Is home collection available on Sundays and holidays?
Yes, we offer home sample collection on Sundays from 7:30 AM to 2 PM. Limited slots are available on select public holidays for essential and urgent tests. It is recommended to book at least one day in advance for weekend and holiday slots.
Do you share reports directly with my doctor?
Yes, with your consent, we can share your laboratory reports directly with your treating physician via email or WhatsApp. This helps your doctor quickly review and advise further treatment without delay.
Who verifies my reports at Lotus Diagnostics?
All reports are supervised by our MD pathologist, Dr Janhvi Ahuja (MD in Pathology with 18+ years of experience). Abnormal, critical, or borderline results are carefully reviewed before release to ensure clinical accuracy and patient safety. Reports can be discussed with our Pathologist on request.
What safety measures do you follow during home collection?
Our phlebotomists follow strict infection control protocols, including hand hygiene, masks where needed, single-use needles and vacutainers, and proper biomedical waste disposal. All equipment is sanitized regularly and gloves are changed between patients.
Can I reschedule or cancel my appointment?
Yes. You can reschedule or cancel your home collection slot up to 2 hours before the scheduled time at no extra cost. Simply send us a WhatsApp message or call the lab to change your booking.
Will someone explain my test results to me?
On request, our team can help you understand the basic meaning of your test results in simple language. Reports can be discussed with our Pathologist on request. Detailed medical interpretation and treatment decisions should always be done by your treating doctor. We can also arrange for your reports to be sent directly to your doctor.
Are my medical reports and data kept confidential?
Yes. Your personal information and medical reports are stored securely and shared only with you and your authorized doctor. We follow strict confidentiality, data protection, and privacy practices. Reports are never shared on public platforms or with employers without your consent.
Why should I choose Lotus Diagnostics over other labs?
Lotus Diagnostics stands out with MD pathologist Dr Janhvi Ahuja personally verifying all critical reports, ISO 15189 accreditation, 18+ years of trusted service in Borivali, 24/7 availability, home collection with trained phlebotomists, and urgent reports in just 2 hours. We combine advanced technology with compassionate care, serving 50,000+ patients with a 4.7★ rating.
Do you offer discounts for senior citizens?
Yes, we have special pricing and flexible payment options for senior citizens. Our Senior Citizen Profile package offers significant savings. We also allow payment after report delivery in select cases for senior citizens. Please mention your age while booking to avail these benefits.
Can I book tests for my family members?
Absolutely! You can book tests for any family member - spouse, parents, children, or relatives. Simply provide their details (name, age, phone number) and prescription during booking. We can schedule multiple family members in the same home visit slot for convenience. Many families prefer this for annual health checkups.
What makes your home collection service better than others?
Our home collection service is led by trained and experienced phlebotomists using single-use sterile equipment. We offer female phlebotomists on request, flexible timing including early morning fasting slots, 24/7 availability including Sundays, and cold-chain transport to ensure sample integrity. Our phlebotomists are known for their patience, especially with children and senior citizens.